A more seamless agentic experience
When we first built the agentic experience in Bigmind, we leaned on specialization: a meeting agent for prep and recap, a deal agent for coaching, an account agent for summaries and outreach, an enablement agent for lookups, and an Auto agent on top that routed your request to the right sub-agent.
From a router with sub-agents to a single capable agent
When we first built the agentic experience in Bigmind, we leaned on specialization: a meeting agent for prep and recap, a deal agent for coaching, an account agent for summaries and outreach, an enablement agent for lookups, and an Auto agent on top that routed your request to the right sub-agent. That shape made sense at the time. LLMs were less capable on their own, the surface area we needed to cover was narrower, and giving each domain its own dedicated agent made it easier to specialize prompts, tools, and behavior per workflow.
What that design gave us in clarity, it took back in how chats actually felt. Routing was visible and clunky—you'd see the Auto agent hand off, then a sub-agent take over, sometimes hand off again. Conversations that crossed domains (a meeting question that became a deal question that became a CRM lookup) didn't always flow naturally. And under the hood, the same guidance often had to live in two or three places to be available wherever a relevant request might land.
Both sides of that equation have changed. Models are stronger and more reliable orchestrators, and Bigmind's tooling has matured to the point where a single capable agent, well-guided, can do what we used to spread across five.
What's different today
Chats now happen with a single AI Agent. It handles meeting prep, deal coaching, pipeline review, account summaries, drafting a handover, looking something up in your knowledge base—all in one place, without visible handoffs.
Suggested prompts wherever you start – When you open the chat, you'll see a curated set of conversation starters tied to the page you're on. Looking at a deal? You'll see deal-shaped prompts. On an account? Account ones. The most common workflows are now one click away.
A lighter, faster chat under the hood – As part of the same rollout we've shipped a leaner chat experience. Conversations open faster, stream more reliably, and hold up better on long sessions. You shouldn't have to think about it—that's the point—but it's the foundation everything else sits on.
Custom agents are still fully supported
Specialization still matters for some workflows. If a use case really does need its own agent—a different model, a custom system prompt, a locked-down tool list, dedicated modes—that's a first-class option. You can spin one up under Settings, AI, Agents whenever it warrants it. The single AI Agent is the new default, but it's not a ceiling.