A holistic view of every conversation score
Previously, scorecards gave you a flat summary—basic pass/fail scores with limited context. Now, the new scorecard view presents a rich, holistic breakdown of every evaluation. Scores are displayed alongside the answers and labels you've configured in the scorecard editor, so you can see exactly how each criterion was assessed and why.
Every answer, label, and weighted score is surfaced in a clear, structured layout—making it effortless to compare reps, identify coaching opportunities, and understand the full picture behind every score. No more toggling between views or guessing what drove a particular result.
featurecoachingscorecardsanalytics