Track what matters across all conversations
Introducing Concept Trackers - intelligent monitors that automatically detect and track important topics, keywords, and themes across all your customer interactions.
What you can track:
- Competitor mentions: Get alerts when specific competitors are discussed
- Product features: Monitor which features customers ask about most
- Pain points: Track common customer challenges and frustrations
- Buying signals: Detect procurement, budget, and timeline discussions
How it works:
- Set up trackers for any concept, keyword, or phrase
- AI automatically identifies mentions across all conversations
- Get real-time notifications when tracked concepts appear
- View trends and analytics for tracked concepts over time
Use cases:
- Competitive intelligence: Know when and how competitors are being discussed
- Product feedback: Understand which features drive the most interest
- Market research: Track emerging trends in customer conversations
- Risk management: Get early warnings about potential deal risks
Set up your first concept tracker in Analytics → Concept Trackers.
